Quoted from thunderstorm

Please what ever you do, don't take out your frustrations on the technician who comes to your house, it's not his fault that there have been missed appointments
and so on and so forth, as for Bell, we get one job at a time, so as soon as i get it on my board i call the customer right away, let them know i am on my way and approcimately how long it's going to take for me to get there, i will also search through the records to find any contact numbers to call incase they aren't home and arrange to come back later when they are around.

It sounds like you get a lot of abuse.

i've had people chase me down the street, call me every name in the book, throw stuff at my van, oh yeah it's great... but on the flip side, i have had thousands of really great customers who were really happy to have me there, and explain everything to them, and fix it properly

Eric

Quoted from Monkeybug

It sounds like you get a lot of abuse.

It's like screaming at a gas attendant for the high prices of gas. Poor bastard is making minimum wage and he gets the crap... not the company executive.

People tend to always be harsh with the first person they see representing the company they have trouble with. But the funny thing is that you get so much back for simply being nice.

Here is a flipside to my videotron story... when the tech came over to make sure the internet line was OK, it was the next day after I moved into the house I now have. Ask Azatotht and JD3 if they remember how hot it was the day I moved. August 1st 2006. The tech came on the 2nd. 34C outside. this poor guy is on a steel ladder in the blistering sun, adjusting a cable from the pole to my house (the original cable was too low). I actually had the guy stop and come inside to have a drink. He kept saying it was against company policy. He finally took an hour off. I got some pizza and gave him a beer. The guy was cooking out there.

A week later, the guy called me up to thank me, and to call him directly if ever I had a problem. I even found out later that he "neglected" to put a filter on the line, thus permitting me greater TV and web access.

Like eric said... don't be hard on the guy serviceing you. It's the corporate assholes that are the problem.

Based on the stories in this thread, I don't think I'd let Bell handle my balls, let alone suck them  

Quoted from thunderstorm

Please what ever you do, don't take out your frustrations on the technician who comes to your house, it's not his fault that there have been missed appointments

The very last person I'd ever blame is the tech.  Every time I've met someone in person they've been excellent people and workers.

Quoted from thunderstorm

And just for future reference, if you want to switch to bell,

Cogeco can charge me double and egg my windows and I'll stay with them.  Sorry dude, YOU are a nice guy and obviously and excellent employee, but your company still sucks my balls.

Bell used to be the only game in town, a monopoly. Now we have lots of alternatives for telecom and internet. It's a shame they still act like a monopoly, their loss though.

Quoted from Sparky

Like eric said... don't be hard on the guy serviceing you.

heh.. too easy  

Quoted from machine.slave

Quoted from Sparky

Like eric said... don't be hard on the guy serviceing you.

heh.. too easy  

Now that's funny.

Quoted from jonny_eh

Now we have lots of alternatives for telecom and internet

Do we really?  Basically you have DSL or Cable as your internet choices (and 3G if you want to pay).  In Ontario DSL is all on Bell-owned lines, Cable as all on Rogers-owned lines.  Regardless of which 3rd party company you call, when something goes wrong.. they call Bell or Rogers, just like you or I.  I love calling our DSL providers at work when there's a problem.. they "open a ticket", which means they'll call me back after they've spoken to Bell support about the problem.

I could be wrong, but I've never seen more than one cable service being offered in an area  (ie. you don't have a choice of Shaw or Rogers, it's one or the other).  So really as I understand it, our choices for TV in (Ontario at least) are one cable provider (Rogers / Shaw depending on your area), and two satellite providers (Bell / Shaw).

Of course, I could be wrong.. I'd love to hear of what everyone thinks is the best current solution, since we're moving soon and looking for a change.

Quoted from machine.slave

Of course, I could be wrong.. I'd love to hear of what everyone thinks is the best current solution, since we're moving soon and looking for a change.

I like what I do every end of September when I rent a cottage.

No phone.

No web.

No problem.

Quoted from thunderstorm

and i am really good at calming down customers who are really upset, i have received multiple letters and phone calls through bell to commend me on my customer service skills.

Now I know what the Alchol-based Slushie Machines are for  

I'm personally impressed with guys who can go to different houses and trouble shoot.   Just to imagine the mess & untidiness of some houses, and rude attitude, plus others just breathing over your shoulder to make sure you don't mess-up anything...,

Bell can suck my balls too...I wish I could cancel my line all together.