Wow, someone needs to teach them what "In house" means. Doesn't mean the customer has to bring it to YOU, you repair it in the customers house...idiots.
They are providing a service for stern and in house means there house (shop) and yes, you have to bring it to them. All distributors are going to be similar, the best one was Laniel Automatic in Montreal, I miss them. I sell used machines and I will repair them at the persons house if it breaks but distributors are like WalMart, if it breaks bring it back. My .02
Geoff
Current keepers: Bally Playboy, Bally Strikes 'n Spares, Eight Ball Deluxe LE, Corvette, The Flintstones, The Getaway, Demo Man, Judge Dredd, Johnny Mnemonic, Ripley's Believe it or Not, South Park, Monopoly, Iron Man. Wanted someday: Roller Coaster Tycoon, Theatre of Magic, Scared Stiff, Family Guy, Lord of the Rings, Medusa playfield and cabinet.... For Sale: Black Belt, Motor Dome, Big Game, Dolly Parton x2, Comet, Airborne, Stargate and Hook. Vids for sale: Over 100 upright cabs
They are providing a service for stern and in house means there house (shop) and yes, you have to bring it to them. All distributors are going to be similar, the best one was Laniel Automatic in Montreal, I miss them. I sell used machines and I will repair them at the persons house if it breaks but distributors are like WalMart, if it breaks bring it back. My .02
Geoff
I don't buy $5000 merchandise from Walmart that weighs a couple hundred pounds. Kinda like buying a dishwasher or a washer and dryer don't ya think? A $40 toaster...different story.
I'll be damned if I'm loading those up and bringing them back for anything less than a complete replacement. They want to opt to repair instead, they either come get it or they come service it on-site. Pretty standard practice with durable goods.
I don't buy $5000 merchandise from Walmart that weighs a couple hundred pounds. Kinda like buying a dishwasher or a washer and dryer don't ya think? A $40 toaster...different story.
I'll be damned if I'm loading those up and bringing them back for anything less than a complete replacement. They want to opt to repair instead, they either come get it or they come service it on-site. Pretty standard practice with durable goods.
Well I am not going to argue with you but a pinball machine is hand made and very complicated. I would consider us all lucky that they are still being made to this day.
As far as warranties go, Stern will replace defective components but they are not going to travel across the country to fix your game.
Current keepers: Bally Playboy, Bally Strikes 'n Spares, Eight Ball Deluxe LE, Corvette, The Flintstones, The Getaway, Demo Man, Judge Dredd, Johnny Mnemonic, Ripley's Believe it or Not, South Park, Monopoly, Iron Man. Wanted someday: Roller Coaster Tycoon, Theatre of Magic, Scared Stiff, Family Guy, Lord of the Rings, Medusa playfield and cabinet.... For Sale: Black Belt, Motor Dome, Big Game, Dolly Parton x2, Comet, Airborne, Stargate and Hook. Vids for sale: Over 100 upright cabs
If you are serious about getting one, negotiate with Starburst. You can get an Ironman for $4195 USD + from multiple US vendors and then taxes at the border.
Just a blurb that pinball machines are duty free. The taxes you pay are the PST/GST, same as you would pay if you bought from a seller in Canada. (you can also cross over the adjacent province, and omit provincial tax, and also if you're going to be staying in the US for a bit, you can sometimes just get waved through too, and not pay any PST/GST..)
Just a blurb that pinball machines are duty free. The taxes you pay are the PST/GST, same as you would pay if you bought from a seller in Canada. (you can also cross over the adjacent province, and omit provincial tax, and also if you're going to be staying in the US for a bit, you can sometimes just get waved through too, and not pay any PST/GST..)
Or you can drive down with Poolman and Tslam, cross back over only to find out the boarder guard dated Tslams wife back in the day and get waived through! (damn I wish I went to A-town this year)
Or you can drive down with Poolman and Tslam, cross back over only to find out the boarder guard dated Tslams wife back in the day and get waived through! (damn I wish I went to A-town this year)
D
Or you can drive down with Subpacket the Customs Broker who uses some kind of customs broker Jedi mind trick on border agents and also gets waved through in spite of the $3000 worth of stuff that's obviously sitting on the trailer.
Or you can drive down with Subpacket the Customs Broker who uses some kind of customs broker Jedi mind trick on border agents and also gets waved through in spite of the $3000 worth of stuff that's obviously sitting on the trailer.
Sitting??? I thought it was the Cracky Crabs hanging off the back of the trailer that distracted the boarder guard? Although Jedi mind trick is probably the real reason....
Just a blurb that pinball machines are duty free. The taxes you pay are the PST/GST, same as you would pay if you bought from a seller in Canada. (you can also cross over the adjacent province, and omit provincial tax, and also if you're going to be staying in the US for a bit, you can sometimes just get waved through too, and not pay any PST/GST..)
Or you can drive down with Poolman and Tslam, cross back over only to find out the boarder guard dated Tslams wife back in the day and get waived through! (damn I wish I went to A-town this year)
D
I would rather be lucky than good.
AFM TOTAN INDIANA JONES FT ES NGG CHEXX BUBBLE HOCKEY CATACOMB STAR POOL also a collection of CRAP that is always getting bigger
What it comes down to, is do you like it and want it? Who cares what anyone else's opinion is. You work hard for your money and if a new stern machine makes you happy, you f'ing buy it! I personally love Williams machines, but an nib family guy or spider man vs a classic Williams of the same price? I'd have to go with nib. You do whatever the hell you feel like dude! P.s. Geoff is right about home service by the way Ken. If you don't agree, don't buy from a distributor.
Currently own: Bram Stokers Dracula Doctor Who Strange science Arkanoid coctail table. Someday: STTNG, TZ, IJ, CFTBL, LOTR
Gone, but not forgotten: Shadow Gorgar Blackout Genesis
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