Update:  Cogeco came today to do the Internet and TV.  They actually came by a couple days after we moved and hooked up basic cable for us until they could get out for the digital cable box.  They were supposed to come between 12 and 5.  They rang the doorbell at 1130 and apologized for being early but wondered if they might be able to start early.  

Then I called Bell just to make sure everything was cancelled..... and they only had my phone and TV cancelled... "Oh, did you want to cancel the Internet as well?"  What a F#@*#@# company.  "Yes, that's what CANCEL EVERYTHING means."   Douchebags!  And despite 3 people telling me that I wouldn't be charged for cancelling, I am willing to GUARANTEE that there is a good $50 cancellation fee on my last bill.   Man, I can't wait for them to call me in a couple months and ask me to come back.  

Had a similar experience with Bell.  New house needed a line.  6 attempts over a 3 month period  - still no dial tone... all the while getting a monthly bill.   They continued to blame me saying it was an 'inside the house problem' even though there was no dial tone at the demarcation line outside.  Finally got it cancelled (after going up the chain of command 2 levels) and then out of the blue ... got a call from their customer service one day asking if I wanted 'Payment/Equipment Insurance' something or other and then asked "Do you understand the offer".  I said, yes I understand...no I don't want it.  So what happens?  I started getting a $10 monthly bill for 'payment insurance' on a non-existant line.     

Needless to say, I am land-line-less.

Quoted from thunderstorm

i've had people chase me down the street, call me every name in the book, throw stuff at my van,

Eric

I did apologise for that.  Jeez.
Hey, I didn't know you work for Bell.

Note the starred change in the title of this thread....

Bell called me today, 3 weeks to the day since I had my Bell-ectomy.  I feel great BTW, I can run faster and jump higher, it's like getting a new pair of shoes.  

So dude on the line gives me his whole line about customer service, and they're doing their best, and he can give me their absolute best rate, and he really wants to get my service back, yada yada yada.  He tells me he really wants me to give him honest feedback and so I assure him anything I say has nothing to do with him as a person and he's a nice guy, but who he works for is the problem.  He also tells me this is being recorded and will be played for his boss and higherups so that they can change and offer the best service possible.  I listen and 'Uh-huh' him the whole time.  He asks me all about why I quit and he was super sensitive to the whole story, even when I'm calling some of his higher ups 'a**-wipe' and whatnot.  He tells me they have a 'Do Not Call' list and if we can just talk then he will put me on the list if I want and I'll never be bothered by them again after 30 days.  He promises me that Bell is changing and he wants me to come back.

Then we get to the good part.... he's talking rates and plans and monthly payments.  I apologized, said I had to interrupt him, and told him that I would only consider coming back to Bell if his boss would come to my door and kiss my naked a** and hand me a thousand dollars in cash.  Then I'd agree to sign up for life.  

Long pause.......

"Have a good day sir, thank you for your time."

I have a feeling they won't be calling me back anytime soon and I might be on that 'Do Not Call' list a lot faster than 30 days.  

**** Again, I did assure him a few times in the beginning that nothing I said was directed to him personally.  

Man, did that feel good.  So Bell can lick my balls, but they evidently won't come kiss my a**.

Quoted from McMean

**** Again, I did assure him a few times in the beginning that nothing I said was directed to him personally.  

Man, did that feel good.  So Bell can lick my balls, but they evidently won't come kiss my a**.

now you must invoke the Charter of Rights and sue Bell for blatant  discrimination

I'm just wondering, was it the a** kissing part or the 1 grand that makes this a dead deal?  knowing Bell, it's the grand...

Quoted from The Loafer

I'm just wondering, was it the a** kissing part or the 1 grand that makes this a dead deal?  knowing Bell, it's the grand...

Funny I was thinking exactly the same thing as I was reading this.

But really, you have to take the position that they're all bad, you look out for yourself and work the system.  So, every year when the "annual special introductory fee" runs out I call up and say "look, we are broke - we HAVE to go with the better deal - so we'll just switch"  .... and then they extend the preferred pricing. If they don't I switch.  And we have a MajicJack as a back-up.

so far, I like Videorton...they have been good.

It's funny-I've actually been looking at switching from rogers to bell because of the crappy rogers service we get here.  Besides, I like the sound of the new IPTV service they're rolling out.  

Of course, I'm still on the Rogers "Free DVR for life" plan that doesn't exist anymore, but I think I can probably do even better at this point.  Honestly, if it wasn't for the kid, I'd probably cancel cable and just download everything.

Wow, I had similar problems with bell in the past.  and the wife had the same issue last month moving to the new place.  I went phoneless (just have my Rogers Cell, no land line)  and went with Teksavvy for my internet service.  Teksavvy seems to be good, its wicked fast (much faster than my bell ultra was, even though on paper it is slower)  and they consider 200 gigs a month to be fine for an average user (I use a LOT of bandwidth)

But like T-storm said, mess happens, and all the companies have issues.